One of the worst failures that can happen when we drive into a service garage is a failure to communicate. The following tips are from the National Institute for Automotive Service Excellence (ASE), which can help when we take our car in for service and/or repairs.
1. Be prepared to describe the problem as specifically as possible. Write down a list of symptoms that you’ve noticed and give it to the service manager or technician.
2. Note when the problem first occurred, as well as whether it’s constant or periodic, when it seems to happen, such as when the engine is cold or warmed up, at all speeds, during braking, etc.
3. Resist the temptation to suggest a specific course of repair; let the technician diagnose and recommend a remedy.
4. Ask as many questions as you need. Never be embarrassed to request everyday definitions for unfamiliar terms or more information.
5. Before you leave, be sure you understand shop policies regarding labor rates, diagnostic fees, guarantees and acceptable methods of payment.